1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.
  • To be eligible, the item must be unused, in the same condition as received, and in its original packaging.
  • Certain items are non-returnable, including:

2. Return Process

  1. To initiate a return, please contact our support team at [your support email] with your order number and reason for return.
  2. Once your request is approved, you will receive instructions on how and where to send the item back.
  3. Please do not send items back without prior approval, as we cannot guarantee processing in such cases.

3. Shipping Costs

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • If the item is defective or incorrect due to our error, we will cover the return shipping cost.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • If you haven’t received your refund after 10 business days, please contact your bank or payment provider before reaching out to us.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original order and place a new one.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.

7. Order Cancellations

  • Orders can only be cancelled within 12 hours of purchase. After this time, the order may already be processing or shipped, and we cannot guarantee cancellation.

8. Important Notes

  • We are not responsible for returns lost in transit. Please use a trackable shipping method.
  • All returns must follow our instructions to be eligible for a refund.
  • Repeated returns may be flagged and could affect future purchases.

9. Contact Us

For any questions regarding returns or refunds, please contact our support team:
📧 [your email]
We are here to help!

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